Field Application Scientist
Location: US-based
About the Role
The Field Application Scientist (FAS) will lead scientific engagement and technical deployment of Exciting Instruments’ in-solution single-molecule detection platform for academic and pharmaceutical customers. This includes conducting pre and post sales support, instrument demonstrations, installations, customer training, and ongoing technical support focused on advanced applications such as smFRET, FCS, and FCCS.
The role integrates scientific expertise, hands-on instrumentation skills, and customer interaction. You will ensure each user achieves high-quality, reproducible results, while feeding insights from the field back into product development and application refinement.
Core Responsibilities
1. Demonstrations and Pre-Sales Support
- In collaboration with the regional sales person, support customer qualification during the sales process to ensure that the customers’ needs are a good fit for EI’s products.
- Collaborate with the Sales and Product teams to design demo protocols aligned with customer research objectives that highlight our technology strengths.
- Plan and execute live or remote product demonstrations for prospective academic and pharma customers.
- Develop and deliver experimental examples that highlight the platform’s sensitivity, precision, and throughput for smFRET, FCS, and FCCS workflows.
- Analyse and interpret demonstration data to illustrate scientific and performance advantages.
2. System Installation and Customer Onboarding
- Lead on-site installation and qualification of Exciting Instruments’ systems at customer facilities.
- Perform hardware verification, calibration, and initial assay setup to ensure operational readiness.
- Deliver structured onboarding and hands-on training programs covering experimental setup, acquisition, and data analysis.
- Document installation and training activities according to internal quality procedures.
3. Application Development and Technical Support
- Support customers in designing and optimising single-molecule experiments within their own research context.
- Troubleshoot hardware, software, and assay-related issues rapidly and systematically.
- Provide remote and on-site technical assistance to maintain optimal system performance.
- Capture field data and feedback for continuous product and process improvement.
4. Scientific Expertise and Knowledge Transfer
- Serve as a scientific authority on smFRET, FCS, and FCCS applications, guiding customers toward best-practice experimental design and interpretation.
- Contribute to the generation of application notes, training resources, and white papers.
- Represent Exciting Instruments at conferences, workshops, and symposia through technical presentations and live demonstrations.
5. Internal and Cross-functional Collaboration
- Partner with Product Management, R&D, and Assay Development teams to communicate customer insights and inform new assay and software features.
- Provide feedback from the field to improve installation workflows, instrument reliability, and user experience.
- Support validation of new product releases through in-field testing and technical evaluation.
Essential Skills and Experience
- PhD in Biophysics, Physical Chemistry, or related discipline with direct experience in single-molecule fluorescence methods.
- Hands-on expertise with smFRET, FCS, and FCCS, including experimental setup, data acquisition, and analysis.
- Proven ability to install, operate, and maintain complex optical or biophysical instrumentation.
- Strong troubleshooting and analytical skills across both hardware and assay domains.
- Excellent communication and presentation abilities across technical and non-technical audiences.
- Prior experience in a customer-facing scientific or technical support role.
- Willingness to travel domestically and internationally (approx. 40–50%).
Preferred Skills and Experience
- Experience conducting customer demonstrations or managing instrument evaluation programs.
- Familiarity with fluorescence spectroscopy systems (confocal, multiparameter fluorescence detection, or similar).
- Working knowledge of fluorescence data analysis tools (Python, MATLAB, or specialized FCS/FRET software).
- Understanding of pharmaceutical assay requirements and validation workflows.
- Experience with CRM or service documentation systems.
About Exciting Instruments
Exciting Instruments, a University of Sheffield spinout, is transforming molecular science through in-solution single-molecule detection technology that enables unprecedented precision in studying molecular interactions. Our platform eliminates immobilisation and surface artifacts, providing researchers in academia and pharma with rapid, high-fidelity insight into molecular dynamics.
Founded in 2022, we are scaling globally and seeking field scientists who can combine technical mastery with customer engagement to accelerate adoption of our technology.
What We Offer
- Competitive salary
- Share options
- 4% employer pension contribution
- 26 days annual leave
- High-impact, autonomous role at the intersection of advanced biophysics, instrumentation, and customer engagement